FAQs

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your ordered processed. Our fulfillment centers pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email with the tracking number.

Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, and it will be used one time only upon the purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information, and we'll have your order shipped to you as soon as possible!

Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Who can use a portable ice bath?

A: the Hydro Healing Pod can be used by anyone looking to experience the benefits of cold therapy. However, it's important to consult a doctor or physical therapist before starting any new recovery or pain management regimen, particularly if you have any underlying medical conditions or are pregnant.

Q: What should I do when I am in the ice bath?

A: When using the Hydro Healing Pod, it's important to focus on your breathing and to stay as still as possible to minimize movement and muscle tension. You can also use the time to meditate or practice deep breathing exercises.

 Q.How long should I stay in the ice bath for?

A.It's best to start with shorter periods of time, such as 2-5 minutes and gradually increase as your body becomes acclimated to the cold temperatures. For best results 10-15 minutes in the Hydro Healing would be sufficient.

Q: How do I empty the ice bath?

A: To empty the portable ice bath, simply remove the plug or drain valve and let the water drain out. Be sure to dispose of the water and ice properly, and to clean and dry the interior of the ice bath before storing it.

Q: Is the ice bath safe to use?

A: Portable ice baths are generally safe to use when used as directed. However, it's important to consult a doctor or physical therapist before starting any new recovery or pain management regimen, particularly if you have any underlying medical conditions or are pregnant. It's also important to be mindful of your body's response to the cold temperatures, and to stop using the portable ice bath if you experience any discomfort or pain.

Q: How often can I use a portable ice bath?

A: The frequency of use will depend on your individual needs and goals. It's best to start with a lower frequency, such as once or twice a week, and gradually increase as your body becomes acclimated to the cold temperatures. 

Q: How do I clean my portable ice bath?

A: Cleaning your portable ice bath is easy. Simply empty the water and ice, and then wipe the interior with a clean, damp cloth. Be sure to dry the interior thoroughly before storing the ice bath.

 

 

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through email. Send us an email at support@coolserenity.com with any questions that you have.